Tim Heath Solutions & Web Design
Developing Endless Possibility™
The Qantas reputation crisis and response of 2023-2024, with the early departure of CEO Alan Joyce, represents a failure of organisational leadership and sensemaking. Triggered by mass flight cancellations, a refusal to repay COVID era flight credits, and oversized executive bonuses (Hewett, 2023). The crisis eroded public trust in a company that is a symbolic place in the Australian psyche (Massey, 1994). A national …
Tix & Deets about Qantas’s Crisis Response through Ubuntu Leadership Lenses
The destruction of the Juukan Gorge rock shelters by Rio Tinto in 2020 exposed a systemic failure of corporate and regulatory leadership to recognise place as an ethical, cultural and governance imperative. The Australian Government's formal response, identifies the problem as structural. Which include: Deficient heritage law. Unequal bargaining power in historic agreements. Inadequate First Nations participation, …
Tix & Deets about Juukan Gorge, Place and Leadership through a Non Western Lens
The Australia China green steel collaboration offers a compelling case to examine leadership through the lens of place and non Western leadership paradigms. The Australian Government positions this collaboration as a strategic economic and environmental priority (Rauso, 2025), however current leadership approaches reflect predominantly Western assumptions of market transparency, open competition, and regulatory …
Tix & Deets about Place Based and Confucian Leadership Approach – Green Steel
The nationwide network outage that paralysed Optus in 2023, was more than a technical failure, it was a leadership crisis that exposed the vulnerabilities of a digital place essential to Australian society. The article captures a response centred on public apology, technical explanation, and ultimately, executive resignation (Williams, 2023). However, Optus's Western, blame oriented crisis management model is ill …
Tix & Deets about Crisis Leadership at Optus through a Kaizen Lens at a Digital Place
Telstra operates at the convergence of two defining macro forces; the escalating polycrisis of interconnected geopolitical, climatic, and societal risks, and the transformative disruption of the Future of Work, driven by artificial intelligence (AI). This report analyses these forces, concluding that they fundamentally challenge Telstra's operational resilience, competitive strategy, and risk profile. Success …
Tix & Deets about Polycrisis & Future of Work A Strategic Agenda for Telstra
We are currently living through what historian Adam Tooze calls a "polycrisis," an interconnected web of global disruptions that interact and amplify one another. Are you a digital leader in Hobart feeling the ground shift beneath you? You aren't alone. For digital agencies in Tasmania, these forces aren't just abstract global headlines. They are shaping daily realities. From the rapid adoption of Artificial …
Tix & Deets about Leading Through Polycrisis for Hobart’s Digital Agencies
